At GELXCES CREATIVE INDIA, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders. Please read it carefully and contact us if you have any questions.
1. Shipping Options and Costs
We offer the following shipping options:
1.1 Standard Shipping
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- Delivery Time for Partial COD: 5-7 Business days
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- Delivery Time for Full Payment: 2-3 Business days
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- Cost: Above 500 No Shipping Charges
1.2 Express Shipping
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- Delivery Time: 2-3 business days
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- Cost: Aove 500 No Shipping Charges
1.3 Internationa not account for delays caused by holidays, weather, or carrier issues.
2. Order Processing
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- Orders are processed within 1 business day after payment confirmation.
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- Orders placed on weekends or holidays will be processed on the next business day.
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- Once your order is processed, you will receive an email with tracking details.
3. Delivery Locations
We ship to:
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- All states within India
If your location is not listed during checkout, please contact us at support@gelxces.com for assistance.
4. Tracking Your Order
After your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update.
5. Delivery Issues
5.1 Missed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or unavailability, the carrier may attempt redelivery or return the package to us. Additional shipping charges may apply for re-delivery.
5.2 Delayed or Lost Packages
While we aim to deliver your order on time, delays may occur due to unforeseen circumstances. If your package is delayed or lost, please contact us at support@gelxces.com with your order details.
5.3 Damaged Packages
If your order arrives damaged, please notify us within 48 hours of delivery. Provide photos of the damaged item(s) and packaging for a prompt resolution.
6. Changes to Shipping Details
If you need to update your shipping address after placing an order, please contact us immediately at support@gelxces.com. Address changes may not be possible once the order has been shipped.
7. Contact Us
If you have any questions about our shipping policy or need assistance, please reach out to us at:
GELXCES CREATIVE INDIA
Email: support@gelxces.com
Phone: +91 78 260 270 89
Address: 4/31 D, East Street, Thalampatti, Ravusapatti Post, Thanjavur, TN- 613403.
Thank you for choosing GELXCES. We look forward to serving you!