Return Policy
Effective Date: 15/01/2025
At GELXCES CREATIVE INDIA, we value your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our Return Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
1.1 Return Window
- Products can be returned within 7 days of receiving the order.
- To initiate a return, please contact us at support@gelxces.com within this timeframe.
1.2 Condition of Items
To be eligible for a return:
- Items must be unused, undamaged, and in their original packaging.
- Items must include all original components, accessories, and documentation.
1.3 Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Items marked as final sale or non-returnable.
- Damaged items not caused by shipping.
2. Return Process
2.1 Initiating a Return
- Contact us at support@gelxces.com or +91 9080192907 to request a return.
- Provide your order number, proof of purchase, and reason for return.
2.2 Shipping the Return
- Once your return request is approved, we will provide you with the return address.
- Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
- Please use a trackable shipping method to ensure the package reaches us.
3. Refunds
3.1 Refund Eligibility
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days.
3.2 Refund Method
- Refunds will be issued to the original payment method used during the purchase.
- If you paid using Partial (COD), refunds will be issued via bank transfer or store credit.
3.3 Partial Refunds
- Partial refunds may be granted for items that are returned late or show signs of use.
4. Exchanges
- We only replace items if they are defective or damaged upon delivery.
- If you need an exchange, contact us within 48 hours of receiving the item.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 48 hours of delivery.
- Provide photos of the damaged or defective item and packaging for a quick resolution.
- We will arrange for a replacement or issue a full refund, including return shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card company or bank as processing times may vary.
- If the issue persists, contact us at support@gelxces.com.
7. Contact Us
For any questions or concerns about our Return Policy, reach out to us:
GELXCES
Email: support@gelxces.com
Phone: +91 9080192907
Address: 4/31 D, East Street, Thalampatti, Ravusapatti (PO), Thanajvur, TN- 613403.
Thank you for shopping with GELXCES. Your satisfaction is our priority!